{"id":12046,"date":"2026-02-27T10:01:42","date_gmt":"2026-02-27T09:01:42","guid":{"rendered":"https:\/\/hiberus.pl\/oferty-pracy\/operator-operatorka-help-desk\/"},"modified":"2026-06-26T04:51:57","modified_gmt":"2026-06-26T03:51:57","slug":"operator-operatorka-help-desk","status":"publish","type":"oferty-pracy","link":"https:\/\/hiberus.pl\/en\/oferty-pracy\/operator-operatorka-help-desk\/","title":{"rendered":"Operator\/Operatorka Help Desk"},"parent":0,"template":"","lokalizacja":[5835],"specjalizacje":[],"class_list":["post-12046","oferty-pracy","type-oferty-pracy","status-publish","hentry","lokalizacja-wroclaw"],"acf":{"stanowisko":"Operator\/Operatorka Help Desk","stanowisko_en":"Operator\/Operatorka Help Desk","lokalizacja":"Wroc\u0142aw","lokalizacja_en":"Wroc\u0142aw","forma_zatrudnienia":["B2B"],"forma_zatrudnienia_en":["B2B"],"tryb_pracy":"Hybrydowy","tryb_pracy_en":"Hybrid","wymiar_pracy1":"Pe\u0142ny wymiar","wymiar_pracy_en":"Full-time","miasto_tryb_pracy":"Wroc\u0142aw, Hybrydowy","miasto_tryb_pracy_en":"Wroc\u0142aw, Hybrid","wynagrodzenie":8400,"wynagrodzenie_max":10920,"wynagrodzenie_kopia":"8400 - 10920","wymagania":"<ul><li><span role=\"presentation\" data-olk-copy-source=\"MessageBody\">minimum 2 lata do\u015bwiadczenia w pracy na podobnym stanowisku, najch\u0119tniej w mi\u0119dzynarodowej korporacji i\/lub du\u017cej organizacji licz\u0105cej powy\u017cej 100 pracownik\u00f3w,<\/span><\/li><li><span role=\"presentation\">znajomo\u015b\u0107 Active Directory,<\/span><\/li><li><span role=\"presentation\">wy\u017csze wykszta\u0142cenie z zakresu informatyki b\u0105d\u017a pokrewne,<\/span><\/li><li><span role=\"presentation\">znajomo\u015b\u0107 system\u00f3w MS Windows w zakresie instalacji, konfiguracji, u\u017cytkowania,<\/span><\/li><li><span role=\"presentation\">znajomo\u015b\u0107 aplikacji pakietu MS Office w zakresie instalacji, konfiguracji, u\u017cytkowania,<\/span><\/li><li><span role=\"presentation\">podstawowa znajomo\u015b\u0107 sieci komputerowych,\u00a0<\/span><\/li><li><span role=\"presentation\">znajomo\u015b\u0107 zagadnie\u0144 zwi\u0105zanych z VPN,<\/span><\/li><li><span role=\"presentation\">znajomo\u015b\u0107 j\u0119zyka angielskiego w stopniu komunikatywnym,<\/span><\/li><li><span role=\"presentation\">komunikatywno\u015b\u0107 oraz umiej\u0119tno\u015b\u0107 budowania pozytywnych relacji z klientami wewn\u0119trznymi,<\/span><\/li><li><span role=\"presentation\">gotowo\u015b\u0107 do pracy w trybie zmianowym,<\/span><\/li><li><span role=\"presentation\">do\u015bwiadczenie w pracy zdalnej z ko\u0144cowym u\u017cytkownikiem.<\/span><\/li><\/ul>","wymagania_en":"<ul><li>minimum 2 years of experience in a similar role, preferably in an international corporation and\/or a large organization with over 100 employees,<\/li><li>knowledge of Active Directory,<\/li><li>higher education degree in IT or a related field,<\/li><li>knowledge of MS Windows systems (installation, configuration, and daily use),<\/li><li>knowledge of MS Office applications (installation, configuration, and daily use),<\/li><li>basic knowledge of computer networks,<\/li><li>understanding of VPN-related concepts,<\/li><li>communicative level of English,<\/li><li>strong communication skills and the ability to build positive relationships with internal clients,<\/li><li>willingness to work in shifts,<\/li><li>experience in providing remote support to end users.<\/li><\/ul>","obowiazki":"<p>Dla naszego klienta poszukujemy osoby na stanowisko <strong>Operatora \/ Operatorki Help Desk,<\/strong> kt\u00f3ra b\u0119dzie wspiera\u0107 pracownik\u00f3w w codziennych problemach IT oraz dba\u0107 o sprawne funkcjonowanie system\u00f3w i sprz\u0119tu IT.\u00a0<\/p><p><strong>G\u0142\u00f3wne obowi\u0105zki :\u00a0<\/strong><\/p><ul><li><span role=\"presentation\" data-olk-copy-source=\"MessageBody\">zarz\u0105dzanie podstawowymi dost\u0119pami u\u017cytkownik\u00f3w do zasob\u00f3w komputerowych,<\/span><\/li><li><span role=\"presentation\">zg\u0142aszanie awarii\/usterek urz\u0105dze\u0144\/system\u00f3w informatycznych oraz teleinformatycznych do serwis\u00f3w zewn\u0119trznych,<\/span><\/li><li><span role=\"presentation\">rozbudowa i konfiguracja sprz\u0119tu informatycznego oraz teleinformatycznego,<\/span><\/li><li><span role=\"presentation\">instalacja i konfiguracja system\u00f3w operacyjnych oraz oprogramowania u\u017cytkowego,<\/span><\/li><li><span role=\"presentation\">zapewnienie u\u017cytkownikom wsparcia i obs\u0142ugi informatycznej oraz teleinformatycznej w ramach pierwszego kontaktu,<\/span><\/li><li><span role=\"presentation\">rejestrowanie\/klasyfikowanie wszystkich nadchodz\u0105cych zg\u0142osze\u0144 wraz z odpowiednim okre\u015bleniem ich priorytetu,<\/span><\/li><li><span role=\"presentation\">udzia\u0142 w procesie diagnozowania, ewidencji i wydania sprz\u0119tu,<\/span><\/li><li><span role=\"presentation\">obs\u0142uga zg\u0142osze\u0144 w jak najkr\u00f3tszym czasie,<\/span><\/li><li><span role=\"presentation\">szukanie jak najlepszych i najszybszych rozwi\u0105za\u0144 sytuacji problemowych.<\/span><\/li><\/ul>","obowiazki_en":"<p data-start=\"56\" data-end=\"232\">For our client, we are looking for a <strong>Help Desk Operator <\/strong>who will support employees with their daily IT issues and ensure the smooth operation of IT systems and equipment.<\/p><h3 data-start=\"234\" data-end=\"260\"><span style=\"font-size: 16px;\">Main responsibilities:<\/span><\/h3><ul><li data-start=\"264\" data-end=\"320\">managing basic user access to IT systems and resources,<\/li><li data-start=\"323\" data-end=\"422\">reporting hardware, software, and telecommunication system failures to external service providers,<\/li><li data-start=\"425\" data-end=\"487\">upgrading and configuring IT and telecommunication equipment,<\/li><li data-start=\"490\" data-end=\"554\">installing and configuring operating systems and user software,<\/li><li data-start=\"557\" data-end=\"617\">providing first-line IT and technical support to end users,<\/li><li data-start=\"620\" data-end=\"703\">registering and classifying incoming tickets and assigning appropriate priorities,<\/li><li data-start=\"706\" data-end=\"794\">participating in the diagnosis, inventory management, and distribution of IT equipment,<\/li><li data-start=\"797\" data-end=\"843\">handling support requests in a timely manner,<\/li><li data-start=\"846\" data-end=\"939\">identifying and implementing the most effective and efficient solutions to technical issues.<\/li><\/ul>","benefit_1":"Karta Multisport","benefit_1_en":"Multisport card","benefit_2":"Prywatna opieka medyczna","benefit_2_en":"Private medical care","benefit_3":"","benefit_3_en":"","benefit_4":"","benefit_4_en":"","benefit_1_ikona":5270,"benefit_1_ikona_en":5270,"benefit_2_ikona":4905,"benefit_2_ikona_en":4923,"benefit_3_ikona":null,"benefit_3_ikona_en":null,"benefit_4_ikona":null,"benefit_4_ikona_en":null,"benefit_5":"","benefit_5_en":"","benefit_6":"","benefit_6_en":"","benefit_7":"","benefit_7_en":"","benefit_8":"","benefit_8_en":"","benefit_5_ikona":null,"benefit_5_ikona_en":null,"benefit_6_ikona":null,"benefit_6_ikona_en":null,"benefit_7_ikona":null,"benefit_7_ikona_en":null,"benefit_8_ikona":null,"benefit_8_ikona_en":null,"od":"https:\/\/hiberuspoland.traffit.com\/public\/form\/a\/2cc3dd4fedf54ce17d197861cd8206017178486f?source=career_page","traffit_id":351,"ogloszenie":"Jeste\u015bmy cz\u0119\u015bci\u0105 hiberus - jednej z wiod\u0105cych firm technologicznych w Hiszpanii z obecno\u015bci\u0105 w ponad 14 krajach, zatrudniaj\u0105cej ponad 3 000 specjalist\u00f3w i obs\u0142uguj\u0105cej Klient\u00f3w na ca\u0142ym \u015bwiecie.\nJeste\u015bmy profesjonalistami, kt\u00f3rzy posiadaj\u0105 wiele lat do\u015bwiadczenia w takich obszarach jak: IT, BI, zarz\u0105dzanie projektami i przedsi\u0119biorstwami. Cechuje nas wysoka jako\u015b\u0107 i efektywno\u015b\u0107 realizowanych projekt\u00f3w poprzez w\u0142a\u015bciwe dopasowanie kandydata do profilu poszukiwanego stanowiska i kultury organizacyjnej panuj\u0105cej w firmie. Obecnie wsp\u00f3\u0142pracujemy z presti\u017cowymi instytucjami w obszarach bankowo\u015bci, finans\u00f3w, ubezpiecze\u0144, farmacji, ochrony zdrowia i turystyki, zar\u00f3wno w Polsce, jak i za granic\u0105.\nPartnerstwo, rzetelno\u015b\u0107 i transparentno\u015b\u0107 \u2013 to warto\u015bci, kt\u00f3rymi kierujemy si\u0119 we wszystkich naszych dzia\u0142aniach.","ogloszenie_en":"<div class=\"elementor-element elementor-element-8e18e8c elementor-widget elementor-widget-heading\" data-id=\"8e18e8c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\nWe are part of hiberus - one of the leading technology companies in Spain with a presence in over 14 countries, employing over 3,000 specialists and serving Clients all over the world.\nWe are professionals who have many years of experience in areas such as: IT, BI, project and enterprise management. We are characterized by high quality and efficiency of implemented projects by properly matching the candidate to the profile of the sought position and the organizational culture prevailing in the company. We currently cooperate with prestigious institutions in the areas of banking, finance, insurance, pharmacy, health care and tourism, both in Poland and abroad.\nPartnership, reliability and transparency - these are the values that guide us in all our activities.\n<\/div>","miejsce_pracy":[]},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Operator\/Operatorka Help Desk - Hiberus<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/hiberus.pl\/oferty-pracy\/operator-operatorka-help-desk\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Operator\/Operatorka Help Desk - Hiberus\" \/>\n<meta property=\"og:url\" content=\"https:\/\/hiberus.pl\/oferty-pracy\/operator-operatorka-help-desk\/\" \/>\n<meta property=\"og:site_name\" content=\"Hiberus\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Hirelypl\" \/>\n<meta property=\"article:modified_time\" content=\"2026-06-26T03:51:57+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/hiberus.pl\/wp-content\/uploads\/2025\/06\/SM-baner_Obszar-roboczy-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"675\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/hiberus.pl\/oferty-pracy\/operator-operatorka-help-desk\/\",\"url\":\"https:\/\/hiberus.pl\/oferty-pracy\/operator-operatorka-help-desk\/\",\"name\":\"Operator\/Operatorka Help Desk - 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